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Shipping and Stock Availability
Your order is carefully inspected before it is shipped out, and in most cases will be shipped out within 48 hours of receipt on all in-stock items. If shipping within the Continental United States, you should receive your order within 3-5 business days once shipped. Ground service is not available to Hawaii or Alaska, only Express Service.

You will be notified of any backorders prior to shipping your order. At that time, you can choose to ship the order incomplete, wait until the backordered material comes in and have it shipped complete or change your selection. If the backorder is shipped separately, no additional shipping fee will be incurred. We ship most items out of Houston, Tx.

We use a variety of reputable shipping companies to deliver stair parts to our customers nationwide. Each of these companies have their own policies regarding dates and times of delivery. All orders under 150 pounds and/or less than 108 inches, will be shipped Fed Ex Ground. Express Service for Next Day and Second Day Air are available at an additional cost. Express Service is not available in all areas. Orders that do not meet the above requirement will be shipped out through an LTL freight carrier.
 
Returns

Once an order has been placed, it can be cancelled without any problem if the order has not been loaded for shipment to you. After that, you may return your order for a partial refund. Before your order is shipped, it is carefully inspected. When your order arrives, it is your responsibility to open all packages to count and inspect each part.. If there is a discrepancy, or in the rare event you should see damage, no matter how slight it may seem, you must note it on the BOL and it is your responsibility to file the damaged material claim with the shipping company. If the damage is discovered later, you have 24 hours after you receive your shipment to call the shipping company and inform them of the concealed damage. Again, damaged material claims must be made with the shipping company, by you. You will have to re-order any replacement material that may have been damaged during shipment. We can not reship material that was damaged in shipping.

You must inspect all of your material within 48 hours of receiving it. You have 48 hours from this point to contact us and inform us of any material that arrived damaged (such as bad colors, cracks in wood, anything other than shipping damage). No claims will be accepted after 48 hours. After 48 hours we will only offer a return, and you will be responsible to get the material back to us.

If you change your mind about the material that you have received, you are responsible for shipping the material back to us after receiving an RMA number and after a 25% restocking fee. Products must be in original condition when returned. This might require extra packaging to ensure that it is not damaged in transit back to us. Returns will not be accepted after 30 days (NO exceptions).
 
Quality Assurance Installation Errors
We expect our customers to be 100% satisfied with every purchase. We offer only the highest quality stair parts at prices far better than what you will find anywhere else. Shop around and you will see. You can count on Cheap Stair Parts for affordability and top quality.
 		 Cheap Stair Parts does not install stair parts nor do we contract with anyone who does. Stair parts should only be ordered in the quantity your installer has determined. Any errors in the installation process are the sole responsibility of the consumer.
Customer Satisfaction Payment
We strive to offer you the best in customer service and top of the line products.

We want you to be completely satisfied with your new stairs today, tomorrow and in the future. Each order gets the same personal attention.

Our goal is to provide the best customer service and the
lowest possible pricing found anywhere.

We accept all major credit cards including Visa, Mastercard, Discover and American Express.

Payment is required in full at the time the order is placed. We do not accept C.O.D orders. In most cases, orders will be shipped within 48 hours.

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